• sales@dotmac.ng

Privacy Policy for Facebook Integration

Privacy Policy for Facebook Integration  

Last updated: November 21, 2024

Introduction  

This privacy policy describes how Dotmac Technologies (“we”, “us”, or “our”) collects, uses, and protects information obtained through our Facebook integration app (“the Service”).

Information We Collect  

Through our Facebook integration, we collect and process the following information:

Information from Facebook  

  • Public profile information

  • Page messages and conversations

  • Page posts and comments

  • Basic page insights

  • Customer interaction data

Customer Service Data  

  • Message content

  • Conversation history

  • Customer contact information

  • Interaction timestamps

  • Chat metadata

How We Use Information  

We use the collected information to:

  • Provide customer support services
  • Manage customer communications
  • Analyze conversation patterns for service improvement
  • Generate support analytics and reports
  • Improve response quality and timing

Data Storage and Security  

  • All data is stored securely on our Chatwoot servers

  • We implement industry-standard security measures

  • Access to data is strictly limited to authorized support agents

  • Data is encrypted during transmission

  • Regular security audits are performed

Data Sharing and Disclosure  

We do not sell, trade, or rent your personal information to third parties. Information may be shared only:

  • With your explicit consent

  • To comply with legal obligations

  • To protect our rights or property

User Rights  

You have the right to:

  • Access your personal data

  • Request data correction

  • Request data deletion

  • Opt-out of data collection

  • Export your data

Data Retention  

We retain data for:

  • Active conversations: Duration of support engagement

  • Archived conversations: Up to 24 months

  • Analytics data: Up to 36 months

Changes to Policy  

We reserve the right to update this policy. Updates will be posted on this page with a revised “Last updated” date.

Contact Information  

For privacy-related inquiries:

Compliance  

This policy complies with:

  • Facebook Platform Policies

  • General Data Protection Regulation (GDPR)

  • Nigeria Data Protection Regulation (NDPR)

Cookie Policy  

We use essential cookies to maintain chat sessions and preferences. No tracking cookies are used.

Children’s Privacy  

Our service is not directed at children under 13. We do not knowingly collect data from children under 13.

Your Consent  

By using our Facebook integration, you consent to this privacy policy.